Terms & Conditions

Internet Booking Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which internet bookings for Atrio Apartments properties are accepted **

How to Book / Quotes and Reservations
• Bookings can be made over the internet at www.atrioapartments.com.au
• Reservations are subject to availability and actual pricing at the time of booking.

Deposit
• No deposit is required. Your credit card details will be required to confirm and hold your booking. Making a booking will indicate acceptance of these booking conditions. **Please note that your Credit Card details are taken as a guarantee of your reservation, with total accommodation amount charged 48 hours prior to arrival.
• For third party credit card payments, please note this in your SPECIAL REQUIREMENTS SECTION on the booking form. On receipt of your reservation, a third party credit card authorisation will be sent for your signature.

Final Payment
• Final payment will be charged by the property 48 hours prior to your arrival unless advised otherwise to you via email or telephone by the property.
• Prices listed include GST, where applicable. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
• In some cases credit card merchant fees will be payable. (2% Visa/Mastercard & 3% American Express)

Cancellations
• Please note a one-night cancellation fee is applicable for any reservation that is canceled within 48 hours of arrival. More than 48 hours prior to check-in, no charge will be made.
• No shows and cancellations on the day of arrival will be subject to a 100% cancellation fee at the discretion of the property management.

Amendments to Date or Property
• Up to 48 hours prior to check-in – cancellations and amendments can be made free of charge.
• Within 48 hours prior to check-in – amendments not accepted.

Rates and Changes
• Rates shown are current but may be changed at any time. Prices listed are in $AUD and include GST where applicable.

Check-in and Check-out
• Standard check-in is 2pm and standard check-out is 10am.
• For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
• Late check out up to 11am is at the discretion of the manager and must be requested the night before check out. Late check out after 11am will incur the following additional charges applied to your hotel account:
o 12 noon to 2pm – 50% of standard Rack rate
o After 2pm the full daily rate applies

Security Deposits and Photo I.D. required on check-in
• All guests are required to provide a valid credit card pre-authorisation ($200) upon arrival to cover any miscellaneous charges.  In addition, a valid government-approved form of photographic identification will need to be produced at the property prior to check-in.

Accommodation
• Whilst care is taken to ensure that the description of facilities and services of Atrio Apartments is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the property, prior to booking. Atrio Apartments cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.
• Property room photos may not be specific to the actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests
• Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
Maps and Images
• Map images are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this website have been supplied by tourism authorities.

Not Included in Accommodation rates
• Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
• Meals and transport are not included in the rates however some properties do have these as part of the package, please visit the website or contact the relevant property for more information.

Booking Arrangements
• The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Under 18’s
• All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Package Prices / Per Night Prices
• Per night prices are to be used as an indicator only and not as an extra night rate.

• Minimum stay requirements apply to all rates types.  In the event of amendments requiring a reduced length of stay, the property reserves to right to amend the corresponding room rate in conjunction with the minimum stay requirements.

Responsibility
• Atrio Apartments can sometimes include third party products in special packages. As an agent on behalf of this product or service. Atrio Apartments shall not be liable under any circumstances for any failure by those service providers to fulfill such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
• Atrio Apartments both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements.
• Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
• Every effort is made to ensure that information displayed on this website is correct. Information and rates and Atrio Apartments websites are subject to change without notice.
• Atrio Apartments only accepts instructions on the above terms.